I will never forget my experience in this beautiful country and EA Ski & Snowboard made this possible! They set you up with accommodation, training, and a guaranteed job before you even leave home. This made a huge difference for me, having security and assurance knowing that I had an epic job lined up.
I was able to train and improve my skiing ability. I improved very quickly and gained confidence in my ability to instruct others. The thing that I loved most about beginning work was the smiles on peoples faces. Your job is literally to hang out with people while they're on holiday, help them go outside their comfort zone and enjoy themselves while they do. There's nothing quite like it! Not to mention the fact that the lessons began about an hour after the resort opened.... that first hour of my day was always spent skiing fresh lines in the amazing Japow snow that had fallen the night before!
If you're considering heading to Japan for a winter season, I can't recommend it more!
What would you improve about this program?
I don't know if EA Ski & Snowboard could've done anything to help this but I remember wishing that a some of the lifts were that bit faster... as they say - faster lifts = more time on snow :)
Response from EA Ski & Snowboard
Thank you for sharing your thoughts Allison.
We were pleased to hear your initial experience with our team was positive. It is unfortunate your travel plans were affected by COVID-19 and that you were unable do the program at Mt Ruapehu. It has been a challenging time. The travel industry in particular has been hard hit and we appreciate it has been extremely frustrating for you. In the early stages of this crisis we were hopeful of being able to run our program at Mt Ruapehu and our operations team was in touch with everyone affected as a group. We apologise and understand that our communication was not as good as it could have been. Our team has been on reduced hours due to lockdown restrictions and at times we simply did not have the answers to know what we could and couldn’t do. Alex who you were dealing with decided to take another job opportunity but the remainder of our team is still with us and we are doing our best to retain all our staff. Ultimately we want to do the best for our clients and be here on the other side of this also.
As you note we have updated our standard terms and conditions. This has been to allow more flexibility for those now booking Northern Hemisphere programs due to government-sanctioned travel bans.
We have a number of people in a similar position to you and are doing our best to offer alternative program options. EA has been operating since 2005 and we want to ensure we are here for many years to come. We start planning our programs months in advance and operations, along with overheads and commitments to suppliers, have meant we have not been able to offer a cash refund. We have gone above and beyond the requirements of our terms and conditions to offer as much as possible in way of credits towards a future program along with additional credit as a gesture of goodwill to ensure losses to clients are minimised. We appreciate that for some, being able to do a program at a future date is not an option and we encourage you and anyone else affected to continue communicating and working with us.
Thanks again for your thoughts and feedback.