I wish that I had better things to say about African Impact. I did not have a good experience with them, in many ways. First of all, the volunteer house itself is in need of repair. The showers were very unreliable and many people ended up finishing their showers in the sink. The food was low in nutritional value overall (rice and frozen veg was the regular meal) and generally very spicy. On the medical program, there was simply not enough for the volunteers to do, so we would be sent out in 4's to check on one person. The idea was to get quality time with the patient, but really it was just the Zulu social worker doing all of the communication, so the volunteers were left just to sit and stare at the person. Not exactly what I had in mind when I signed up for this experience. This leads me to believe that they are more interested in getting the money from the volunteers more than creating significant change or a valuable experience, at least for the medical part of the program. I began to disagree with management after they changed my assignment without my input. I specialize in teaching Human Sexuality and they gave the HIV class to people who had no training or knowledge of HIV, and no special desire to do the class. They were just randomly assigned the task. I didn't take this well and started to get depressed and sullen. The worst part came when, after 3 weeks of working with them, I was roused out of bed and told I had been terminated from the program. The initial reason was due to a stupid, generalized joke I posted on Facebook about smothering people, but then stated the official reason was that I had revealed, in an email to the lead coordinator, that I had an anxiety disorder (citing that as why I had trouble discussing with them that I was so unhappy with the recent change). I was told that I had not listed that on my application, so that was grounds for immediate termination. This was after a night of program sponsored drinking, so I was not in the place to take this well either. I left, even though they gave me the option of staying, in separate quarters--like a criminal. They put me in a very dangerous position, drunk, alone, having a full-blown panic attack on the darkened streets of St. Lucia . They did try to offer suggestions of hostels, but if you've ever had a panic attack, you know that it's unbelievably difficult to focus on anything besides the anxiety. I was rescued by a local woman and after a few days, I took responsibility for my actions and sent an email to them apologizing for my part in things and asked to come back. If you are interested in volunteering abroad, you want to do the work. That's why you're there and that's what I wanted to do. I wanted to finish the work that I started. I was denied that chance with no explanation of why. The majority of the coordinators are incredibly young and inexperienced. If you are over the age of 25 and have any actual skills that you want to employ, this is not the program for you. This rash decision, coupled with my own ill conceived behavior, has costs me almost $1,000, since I had to find my own lodging, food, and way back to Durban, 3 hours away. I am a school teacher and do not have that kind of extra cash, especially after paying $5,000 for the experience in the first place. I'm afraid this has killed any motivation for me to volunteer abroad or to encourage others to do so. That's probably the saddest outcome of all. I do want to note that this is not my first review of this organization. I was contacted by the lead coordinator and pressured to take down my initial feedback. This tells me that they are not interested in receiving honest feedback or others knowing their serious flaws.
Response from African Impact
African Impact would like to comment that we are aware of this unfortunate event in which we were required to make some difficult decisions that we do not take lightly. All feedback we receive is important to us and reviewed seriously so that we can agree on appropriate steps to improve. We are committed to our responsibility to volunteers who join us in Africa to help us achieve the objectives we agree with local communities on the projects we run. At the centre of our focus is our responsibility to facilitate projects with meaningful outcomes for all of our volunteers, and we make it a priority for volunteers in turn to experience, learn and enjoy their time with us, and feel safe in all aspects of their stay. We have in place a Code of Conduct which on rare occasions we use to make sure all other volunteers are safe and their experience is not affected negatively by others. When we use the Code of Conduct we ensure the person involved is offered support and is safe.
Our St Lucia Project hosts over a hundred volunteers a year and the testimonials speak for themselves – this is one of our top rated projects and has received rave reviews from previous volunteers. We invite any potential volunteers to read subsequent reviews of this program for more accurate project feedback.
- Andrew Procter, Operations Director, African Impact