If you are in a rush and need things done very quickly, do not rely on University of Toronto.
While doing this course, you are forbidden from even viewing the content of any lesson until you have completed every lesson before it. And (almost) every unit is capped with a submission of reflection journals that need to be manually 100% accepted by someone, somewhere, and you can't continue the course (or even try to write the test for that unit) until that is done. Which can take 1-2 days. You also never get any feedback on the quality or content of your reflective journals, despite the course having a whole unit talking about the usefulness of feedback and good ways to give useful feedback on a students work.
After completing this course, I was made to wait a full 5 weeks before receiving a scanned copy of my certificate, and I still haven't received the physical copy now, more than a week since I got the scanned copy, and it should normally take 2 or 3 days for how relatively short of a distance away I am. And this is despite me asking them multiple times to send it to me by the fastest means possible, even saying to do it at my own expense!
With that out of the way, the content itself seems fairly straightforward. The quizzes and unit tests weren't especially difficult.
What would you improve about this program?
- Give at least a tiny bit of feedback on submitted work
- Allow students to at least take the unit test while waiting for the reflection journals to be accepted (if not also allowing them to start studying the next unit)
- Have some sort of back-up for the single person that is currently the only one allowed to sign and seal the certificates, in case they suddenly die or quit or something. No company should allow itself to have such a critical single point of failure
- At least allow the option for express shipping of the certificate, even if you charge the students who opt-in for it.
Response from Teach Away
Hi John,
It was lovely speaking with you again today. As discussed, the design of the course is such that students must complete each unit successfully before progressing to future units. This ensures that you have fully grasped the material before building on it with future lessons. The Reflection Journals are also an important part of the course as it is a chance to reflect on what you've learned and for a real person (our Grading Assistants) to review your understanding. It is often an opportunity for feedback as well, though students who are successful in their journals may receive less feedback, as was true in your case.
As we discussed last month, at the time of your course completion, a medical emergency that meant our Executive Director was unable to sign the certificates for some time. I do apologize that these unfortunate circumstances lead to an unusual delay in your receipt of the physical certificate, though I was pleased to be able to send you your scanned certificate within 2 weeks of completion in spite of this.
We do send all certificates via standard mail and mailing time may vary. In our previous conversation, we opted for standard mail due to your proximity to Toronto, but I hope future students do know that a courier can be arranged upon request in similar circumstances. I was very glad to hear that you have since received your certificate and begun your visa application.
I do wish you the best on your teaching adventure in China and please feel free to get back in touch with me should you require any further assistance.
Best,
Elspeth