Although I volunteered through VFP three years ago, I distinctly remember being surprised at how helpful the staff was, how quickly they responded to my questions via email, and how much information they provided before I left. My interactions with the staff were beneficial and friendly and obviously left a great impression on me, seeing as how I remember it three years later.
Their partner in India, FSL, was also helpful during orientation week, and very welcoming to the country. I and the other six volunteers were in constant communication with staff about our living situation, projects, and other travel information. There were definitely some kinks that needed to be worked out, but things happen much slower in India, and I fully believe the staff was dedicated to making us as comfortable as possible. For example, we were told we'd have a volunteer house to live in upon arrival to our project site. It kept getting pushed back, leaving us volunteers in a shabby hotel for around 6 weeks. Ultimately, though, the staff pulled through and placed us in a wonderful house which hopefully is still in use today.
Though I have no doubt the staff did the best they could, unfortunately there was a breakdown between FSL and the Nisarga Foundation, the specific project I was placed in, for which I taught English to ethnic tribal children. There was not a structured method of conducting classes, and I was often left just playing with the kids. It was frustrating, because I felt I didn't really contribute due to lack of supplies, minimal communication with teachers, and no set goals to accomplish. I am not sure of FSL still sends volunteers to work with the Nisarga Foundation, and if so there has been ample time for improvement, but my experience with them was less than satisfactory.
That being said, I have plenty of friends who loved their placements which were provided by FSL. And I still highly valued my time in India - I learned a lot about the country and myself. I would absolutely recommend using VFP, and would use them myself in the future.