It’s hard to write a negative review b/c the animals, mission & support staff at Chipangali were wonderful, but the overall experience wasn’t positive. We DID NOT have a positive experience with GoEco or Chipangali & recently left a two week volunteer program half way through.
We tried to be as empathetic as possible & give Chipangali the benefit of the doubt but due to multiple people getting sick left & right, the lack of COVID protocol, repeated bullying for wearing masks, a very uncomfortable physical encounter with a member of the Chipangali family, lack of volunteer training & hospitality, constant power outages & lack of cell service, we felt trapped in a rapidly deteriorating situation. Every day another issue occurred that was unacceptable or unprofessional i.e. we were called “brats” to our faces as a general greeting, rat feces found in volunteer food, multiple animals died due to lack of appropriate shelter, despite no volunteer training mistakes are apparently your fault & questions are ridiculed, etc…
The GoEco support team is apathetic & communication is dismal. The response times are 4 days for emails & 2 days for something urgent. After our experience with them, it’s hard to believe they advocate for volunteers or have their best interests in mind. For example, GoEco never informed us of a mandatory 10 day quarantine in Zim, we had to inform them & then chase down answers for days to see if we could still get into Zim. Nor did they tell us ALL other volunteers had cancelled or were leaving early due to COVID cases at Chipangali. GoEco's preparation docs don't inform you that USD cash is useless if not printed after 2006 & ATM's and cards don't work so you're effectively trapped without money if someone can't lend you money. The most traumatic issue was after a negative physical encounter with a member of the Chipangali family, GoEco’s answer was a copy & paste “we’re sorry, we will review this…”
What is your advice to future travelers on this program?
Do your research on volunteer providers! Here are some of the GoEco red flags: GoEco does NOT provide refunds (only credit for future programs) even if there are COVID related travel restrictions or issues; you don't find out which volunteer program you're assigned to until AFTER you pay and by then no refunds are available; it's also hard getting a straight answer on what your program fees go towards, the response times from their support team are 4 days for emails & 2 days for something urgent...trust me when you're in a difficult situation in a 3rd world country, 2 days feels like eternity, etc...
Anyone looking to volunteer in Africa should do their research and check out the credentials & reviews of any project they are considering very carefully, and if an intermediary like GoEco is refusing to give out details or clear answers, then walk away immediately.