I'm writing this review as a parent of a 16 yr old daughter who just finished her summer language immersion course in Barcelona. EF Barcelona was an amazing experience for her, from the quality of the instructors, language classes, EF activities, new friendships to her homestay experience. I'd give it an A+ on all accounts as EF Barcelona went above and beyond our expectations. The daily immersion courses gave her the confidence to succeed, the instructors were caring and encouraging and the courses were challenging. The EF activities were super fun and affordable - from Spanish culture, sightseeing, cooking and sports activities. Her host family was the icing on the cake and gave her an incredible welcoming sweet and loving experience she could have wished for. She improved her language skills so much with the encouragement of her family and learned so much about the food, culture and daily family life. As a parent, it can be a little unnerving to send your teenager to another country especially during covid, but we are thrilled that we did.
Response from EF International Language Campuses
Dear Deli,
I'm sorry to hear you are not happy with your experience with EF Language Campuses. Our goal is to always provide stellar customer service and support to all our students and their families, so I'm sorry that we seem to have missed the mark in your case. We also seek to be 100% transparent about our policies, which is why our full terms and conditions for enrollment are available on our website, our brochure and our enrollment form. Additionally we offer our Peace of Mind Policy which allows for free rebookings for any reason as well as refunds for cancellations due to border restrictions and/or personal illness.
We really do not want you to be left unsatisfied so please reach out to us at ils@ef.com so we can find a solution. Thank you! - Will at EF Language Campuses