- Australia
- Sydney
About Program
Travelling to Australia has never been better. Xtreme Gap Year's ultimate Australia is an amazing adventure sending you up the East Coast from one adrenalin pumping experience to another. Arriving in Sydney you join our groups and guides and have amazing fun from day one. Work if you want to, and party no doubt, as you travel from Sydney to Cairns just some of the activities below are included:
Skydiving, white water rafting, off-roading on Frazer island, diving the Great Barrier Reef, surfing, koalas spotting and road tripping the epic East coast.
Questions & Answers
Location
Sydney is considered the oldest and largest cosmopolitan city in Australia. This city has become iconic and has many monuments that any traveler would recognize like the Syndey Opera House. This city is wildly regarded as one of the most livable cities.
Response from Xtreme Gap Year
Dear Laura,
We are very sorry to read your review and receive a 1 star rating. Whilst we understand the disappointment you face in not being refunded at your request, we did communicate that if you choose not to go on a section of a trip and notify us after departure we are unable to refund you. Our suppliers have been paid already and charge 100% cancellation fees.
You were made aware of this at the time of booking and at several stages through out.
Despite this we were able to arrange for you to reconfirm with our suppliers so you did not loose your money.
Cancellation charges are common with travel companies. For instance if you booked a hotel, did not turn up for your reservation and then asked for your money back 3 days after you were due to check in this would be non refundable. They certainly would not move your reservation forward so you could still stay. We are trying our best to help you Laura so please be fair.
While we genuinely appreciate the feedback of all of our travellers, we do feel some of your comments are premature. We would welcome you contacting us again to discuss your concerns as we are still in the process of helping you. Giving a review of the first few weeks of the trip 5 days into your trip (your start date was the 28th August) is unfair.
You have not even experienced the first few weeks yet, only 3 days.
We understand that your main concern is meeting people, and that you have made new friends in Sydney who you wanted to remain with, and due to this you chose not to depart on the surf section of the trip as organised, and requested a refund to stay with them.
This is a shame as we have over 25 people booked on this section and you certainly would have made new friends and had an incredible time. You still will, as our reservations team is still awaiting to hear from you as to when you wish to reschedule, we encourage you to contact us asap to help get you back on track.