I had an amazing time in South America and met some really great people. The team leaders, Nick and Hannah were really great. They were always looking out for us. Everything within the country was organised well due to the fact that Nick and Hannah were in charge.
However Gapforce were incredibly slow when it came to providing information. The staff back in the UK have very little knowledge of what the trip actually consists off and repeatedly gave wrong information to me and my fellow travelers. The food budget was a complete joke. This is no fault of the leaders but Gapforces fault. We were promised three meals per day. If I didn't have my own money, gapforce would have forced me to eat off the streets. After all the money that was given to Gapforce, I thought that this would be provided.
However the jungle experience was incredible and extremely grateful for having that opportunity. Met some great volunteers and was amazing to get so close to the animals.
Also, the galapagos trip was not organised very well, however that is Gapforce's fault for subcontracting that work to such an awful company with rude staff. However I had a great time there seeing the exotic animals and also scuba diving.
The nights out were really great, and had a really good time with all the people on the trip. All in all this trip was amazing and wish I could do it again.
Response from Gapforce
Dear GG,
Thank you for your comments, we welcome all feedback so we can better understand our customer needs and make amendments to our programs where necessary.
First of all, I am pleased that you found our Leaders very good. We run a rigorous Expedition Leader Training Course to ensure we have the best leaders for the job. Both Nick and Hannah completed the course last year so I am pleased that you recognise the high standards we set for our staff. The quality of our Leaders is something we pride ourselves on.
I am also happy to hear that you enjoyed the company of your fellow group members. We have participants from a number of countries on our programs including the UK, US, Canada, Australia and Europe which I think really adds to the group dynamic.
Of course I am disappointed that you felt the office was not good and the pre-departure information lacking. We have asked Nick and Hannah for updated trip information so we can amend any details that are incorrect and advise all future groups accordingly. If you have more specific details on you feel we can improve in this area please do let us know by emailing info@gapforce.org
With regards to Anaconda sightings, I am unsure whether this is a serious complaint? If it is please do email the office with more details so I can look into it further
In summary, I am pleased that you enjoyed the leadership of our staff and company of your fellow travellers and hope that, in the main, you had a great time in South America like most of our participants do.
We are constantly looking at ways we can improve our programs and thank you for your feedback. I will be reviewing our pre-departure information to ensure it is up-to-date and making any changes that are needed for future groups.
Best wishes,
James
Manager, Gapforce