My Thailand trip was definitely the break I needed from a long and stressful final school year, I had a ton of fun and met loads of great people. The first few days in Bangkok were busy, some of it wasn't too spectacular like the floating market - big tourist trap - but a lot of the temples were amazing, and the locals were so friendly! Then we had a few relaxing days in Hua Hin by the beach, I think the boat tour we did was almost everyones highlight. We stopped at an island inhabitited only by little monkeys! Everyone got massively sunburnt apart from me. Bring suncream or your face may peel like our Group Leaders did... We then took a five hour train back to Bangkok followed by a night-train to Chiang Mai. That was a long day. Chiang-Mai was probably my favourite place, we saw elephants, tigers, did a bike tour, went "tubing" down the river (floating on big rubber rings) and of course the nightlife was pretty great. After a week we took another night train down to Lothburi and stayed with loads of other volunteers while working at an orphanage, another great week and I was never bored. The kids were lovely and there are other things to do like swimming, shopping, etc. I remember always feeling really safe in Thailand, our group leader did a great job although I felt like communication between him and head office wasn't great, our trup was different to what we expected. I still had an amazing time and would absolutely reccomend the program to anyone interesting in Thailand, volunteering or just meeting new people and seeing an entirely different part of the world culturally.
What would you improve about this program?
I would have the group leader make up the itinerary AND email/facebook message everyone what you will be doing before the trip. Isn't fun to get there and suddenly find out two weeks of your program have been changed. I understand Gapforce isn't liable if places cancel on us but they should let us know beforehand.
Response from Gapforce
Dear Zoe,
Thank you for your feedback, we pride ourselves on high standards and levels of service so we appreciate your comments to help us improve our Thailand program. First of all I am really pleased you enjoyed your trip in the main and that you found Ben to be such a good leader. One thing we pride ourselves on more than anything is our amazing field staff such as Ben who have been through our extensive 4 month Expedition Leader Training Course. This training means our leaders are highly trained and perfectly placed to ensure you have a great experience even when things don't go according to plan.
In response to your comments on safety,this is our number 1 priority on all Gapforce programs and we have rigorous safety procedures in place as well as providing a leader who is trained to quickly assess and act if a situation arises. I am sorry that you did not feel safe on arrival in Thailand - after the unfortunate incident when you lost your passport the weekend you were due to fly to Thailand, our 24-hour team spent the weekend making arrangements with Ben and your mum for you to be able to travel out and join the group at a later date once your new passport had been issued. This meant that you then joined the program 2 weeks in rather than arriving with the main group. I am sorry you do not feel you were given enough information about meeting Ben, he has the same phone number you were all emailed before the program started and he also had your new flight details. We will make sure we find out from Ben why your arrival did not go as smoothly as it should and email you once we have this information. He is due to return from Thailand next week.
Thank you for your comments on how the program could be improved, we appreciate your itinerary did change after some of the pre-planned activities fell through at the last minute and Ben had to therefore amend your itinerary. Due to the nature of our programs and countries that we operate in there is a chance that the advertised itinerary may change. We try to keep any changes to a minimum and one of the benefits of having a Gapforce leader in country is that they can quickly make any necessary amendments and ensure the group still have a fantastic experience. We appreciate your concerns about this and will endeavour to keep all participants updated on any changes to their itinerary.
Thank you again for your comments, it is very important for us to know any ways we can make the experience the best it can be for our participants. I'm glad you enjoyed the trip overall and will certainly pass on your positive feedback about Ben to him when he is back. If you have any further comments or feedback about the trip please do not hesitate to contact our head office directly and we would be happy to assist.
Kind regards,
The Gapforce Team