- South Africa
About Program
If you want to explore one of the most exciting, beautiful and interesting countries in Africa, the Xtreme South Africa Experience is for you. Join our groups and enjoy five weeks of pure mayhem, adventure, culture and awesome experiences. Starting in Cape Town, you have a full on adrenaline week between paragliding, throwing yourself off the world's biggest abseil, and checking out the Cape of Good Hope.
Week two you can learn to kite surf, work on community projects or shark cage dive for an entire week working on a marine conservation project. Then it's a road trip up the epic garden route including national parks, bungees and good times with good people.
Finally, you will finish for two weeks on a wildlife conservation programme, out every day on big five game reserves getting lots of interaction with animals under big African skies. Interested? You should be because this is living.
Response from Xtreme Gap Year
Dear Rachel
While we are pleased you had a great time in South Africa, we are sorry to receive your one star review. The South Africa Experience is a very comprehensive trip, which usually has fantastic reviews so we are disappointed that your experience was not the same.
The directors of Xtreme have personally visited our in country partners and put the trip together. So we know first hand what a spectacular trip this is, combining the best parts of South Africa. With the trip being 5 weeks long, and combining so many different experiences each week, we see how it can be confusing to know what is included and where. There are alot of logistics involved in this trip, but overall it ran well.
Having looked into your email communication to see what went wrong, we note we had a couple of emails from you, that were responded too, during the trip to clarify certain inclusions and sections of the trip.
Some of these inclusions we had to clarify with you that they were not included as part of the trip such as that meals were not included on the road trip section of the trip. This is clear on the website under the inclusions section, but we will make this clearer from now on by adding this to the excluded section.
We are looking into what happened with the welcome Braai for you at the moment.
We appreciate you are frustrated due to being declined a refund for leaving early as your preference was to go travelling in your final week, but please be fair with your review. You were not dropped off at the wrong reserve, the organisation was not aweful.
You were informed at the time of booking, and in the predeparture pack email, and in an email during your travels prior to arriving at the reserve you would not be staying at the same game reserve as some of the other members of the trip. While other members of the trip were dropped off en-route, you were successfully delivered to the correct reserve. While we understand the disappointment, this was made clear through out.
Due to the popularity of the game reserves we use, the game reserve section takes place in different venues, depending on availability. You were placed in a very popular 5 star game reserve, albeit smaller but still over 6000 hectares. The other game reserve you refer to would cover roughly the same distance in the course of a week so the experience based on size is marginal.
You will note we do not refer to specific game reserves on the website as we do use different providers depending on availability. The trip is popular as are game reserves. We endeavour to have our groups stay together as much as possible but at times our groups have to be split in the final 2 weeks.
We will now clarify this further on the website moving forward. We are sorry you felt you had a "rude response" this was certainly not implied in our emails. We are sorry if you took our responses to be rude.
We did explain that no compensation would be forthcoming or warranted if you left early from our perspective, this is not being rude, and we would welcome a telephone conversation with you on your return to discuss the issues you faced.
Many Thanks
Oliver Bray
Director