I am sure this only happens to a small amount of student travelers but everyone should know what happens if you get injured while on a study away program with ISA.
I was unfortunately only in the Czech Republic for 4 days when I broke my leg. It was broken to the point that I needed emergency surgery. I was brought to a Czech Hospital where no one spoke English and I was not provided an interpreter. On the day I was released from the hospital (Friday) I was put into an UBER with an ISA Staff memeber and he dropped me at my apartment and was left alone for most of the weekend. The staff member did check in on 1 time through email on Saturday and, after a phone call was made by my mom to the administration, a staff member checked up on me on Sunday for approx 30 min and then every day after that for approx the same amount of time until my mother arrived in country to take me home. (ISA Prague staff was friendly and did bring me books and fruit) I did not have a working Czech phone number so in the event of an emergency I would have just sat there until someone could get to me.
Next, You are required to purchase insurance before you go but your insurance will NOT pay for the initial hospital bill (cost $1500). AXA was the company we were required to purchase from and THEY decided that my injuries ( a plate and 8 screws and I was told not to walk on it for 3 months) were not severe enough to bring me back to the states. (Note: my commute from to the university was a 5 min walk to the tram, a 30 min tram ride and another 5 min walk to the university) It took my mother writhing a letter to my University President to get me home. My home school is my savior. MSU used their own insurance to fly my mom over to assist me to get home. Due to my injuries the cost to fly me home would have been somewhere around $10K.
Also, You should be warned that there is a STRICK no refund policy. If you are injured you WILL NOT get a full refund for your trip. I was there for 2 weeks (4 days in Prague, 4 days in the hospital and 1 week against my will) and we are liable for approx 40% of program costs.
Finally, ISA continues to tell me that I chose to leave the program. I was not in a cast and the commute was not only difficult but dangerous. Their answer to my situation was to offer me a condensed class schedule but that did nothing for how I was going to get back and forth to the university. They still do not seem to understand that.
The true character of a person/company is measured in bad times not good and in my opinion this company failed and they are backed by an insurance company that cares more about money than caring for the student it covers.
Disclaimer: **** this review site requires that you put in a score for all areas I rated academics a ten because it would not be fair to rate something low that I did not take part in and there is no N/A button.**