I'm so glad I did the Rustic Pathways Advanced Himalayan Photography Workshop trip because it truly is a trip of a lifetime. Rustic takes you to places that you wouldn't normally visit with your family or even when you're older. On my trip, we saw the Dalai Lama, toured the Hemis Monestery, stayed with a Ladhki family in Ang village, and camped with nomads on Lake Tsomoriri. My family vacations usually consist of relaxing pool side at the Four Seasons so one would think sleeping in a Yurt (nomad tent) in 30 dagger weather is my idea of hell, but in fact it was one of my all time favorite trips. Don't be afraid to do a rustic trip because the leaders, kids, and places you visit are truly amazing. As cliche as this may sound, I came back from the trip with a better view of life and much better appreciation for what I have. I couldn't think of a better way to spend your summer then by traveling around India with such an incredible company like Rustic Pathways.
Response from Rustic Pathways
Deborah,
I am sorry for your dissatisfaction with Rustic Pathways and I would like to discuss this with you further over the phone. We pride ourselves in our program operations and we take very close care to maintain the safety and satisfaction of our students among primary concerns. It is unfortunate that your daughter arrived on our program and immediately became ill. While your daughter arrived with conjunctivitis, we had a few other students on the program arrive with pre-existing illnesses as well. The program leaders delayed their trip to the islands for a day so the students would have time to rest and recuperate, and by the time the group was out on the islands, everyone was in much higher spirits.
The staff members on this program were certified in Wilderness First Responder and Wilderness First Aid and First Aid / CPR. They would not have ignored any student medical concerns. Again the well being of our students is extremely important to us.
I am also sorry for the difficulties that your daughter experienced with her gluten intolerance on the program. We took care to provide her with sufficient alternatives at meal times that were gluten free. In fact, one of the program leaders was gluten intolerant as well, so your daughter always had someone she could come to for extra support or to help her with any gluten issues. Unfortunately, she decided to not eat the gluten-free meals provided to her.
I do want to publicly address the issue you raise about alcohol consumption and safety on our programs. We take this accusation very seriously and we absolutely do NOT tolerate ANY alcohol consumption on any of our programs. Any student found to consume or even possess alcohol will be removed from our programs immediately. On this program we maintained a minimum of a 6:1 student to staff ratio present at all times and at no time were students unsupervised. We take this matter very seriously and I would like to discuss this with you further.
Deborah, I am very sorry that you and your daughter had a negative experience with Rustic Pathways. We take feedback seriously and are always striving to provide the very best experiences for our students and families. I've been working with Rustic Pathways for over four years now. I come to work each day with the hope of providing our next generation's youth with inspiration and the desire to make a positive change in our world. I believe in what we do and I believe in our excellent staff. I take this very seriously. Please contact me at ryan@rusticpathways.com or 440.856.5252 if you'd like to discuss this further.
Sincerely,
Ryan Gibbons