Intro Travel Reviews

I recently completed the Intro Travel New Zealand North and South Island tour and wanted to leave a review mainly because of how exceptional our group leader Lauren was.

Before the trip I did have some frustrations around the booking process and charges regarding moving dates that I didn’t feel were clearly explained. However once the tour actually started Lauren completely changed the experience for me.

She was organised, knowledgeable, approachable and genuinely invested in making sure everyone in the group had the best possible time. She created a really supportive atmosphere from day one and balanced logistics, activities and group dynamics effortlessly. It never felt like she was just doing a job, she clearly cared about the experience we were having.

The itinerary itself was great for the length of time you have in New Zealand. As with all tours there are always places you wish you had longer in than others, but for me it was the perfect introduction and helped me decide where I wanted to return and explore more afterwards.

One thing I especially appreciated was Lauren’s aftercare once the tour finished. She shared recommendations and helped with onward planning which I honestly wasn’t expecting and found incredibly helpful while continuing my travels.

If Intro Travel had more like Lauren I am sure my overall experience from the beginning would have been excellent across the board.

I am about to start the Intro Bali tour and have already booked South Africa with Intro as well so I am really hoping to come across more group leaders with the same energy, knowledge and care that Lauren brought to the trip.

This was my first time solo travelling and I would definitely recommend the trip. My group leader Lauren really added value to the experience and made me feel comfortable, she was amazing! She really knew her stuff and had some great recommendations. The tour itself was unforgettable and New Zealand was amazing. Getting to learn about Maori culture in the North and seeing the amazing views in the south.

My personal highlights were the boat trip in Taupo and the views in Tekapo! Can’t wait for my next trip wIth Intro Travel!

This was my first time traveling internationally and it couldn’t have gone better! I had a wonderful time traveling through the North and South Islands, especially the South, where the scenery is truly stunning. The itinerary did a good job of covering several locations throughout the country, including some that might not have been on my radar if I was planning my own trip.

Our group leader, Lauren Ryan, was always on top of things and had good recommendations for restaurants and free time activities in each location. She was also very accessible and responsive to any questions or issues and made a point to interact with everyone in the group.

The people in the group were great, and I couldn’t have asked for a better crew to experience NZ with.

I recently did the Intro Travel tour across South Africa and had such an amazing experience. I went in the autumn but the weather was still great. The itinerary was a perfect mix of city life, culture and nature, starting in Johannesburg and finishing in Cape Town, with unforgettable stops like Kruger National Park along the way.

There were plenty of optional activities to choose from, which made it easy to tailor the trip depending on what you enjoy, whether that is adventure, wildlife or more relaxed experiences.

A huge highlight of the trip was our group leader, Liezl. She was absolutely amazing, very knowledgeable and helpful, and always made safety a priority, which was really reassuring as a solo traveller. She also brought so much fun to the group with her sense of humour.

I travelled solo and found it a great way to meet like minded people. The group dynamic was brilliant from the start and I made some really lovely friends along the way.

I would definitely recommend this tour to anyone thinking about visiting South Africa, especially if you are travelling solo. I would absolutely book with Intro Travel again.

So I did an intro travel in New Zealand, 17 days. My group leader was Lauren Ryan, she was an amazing leader! Everything she did was structured well from travelling place to place, leading a group and communication was spot on!
Even very detail was thought of, so multitasking was one of her key points I thought! I was very impressed with how she handled and organised events.
I thought she was brilliant, and if I had any issues I could talk to her.
Lauren was very easy to talk to, very easy to get along with and had a positive impact on the group!
She is a a solid leader, can tell she has done a few tours and it all comes with experience and her knowledge is great! So well done to her! Such a lovely person.
I also loved how each place in New Zealand there is something different! North and South, amazing!
I would definitely recommend doing the 17 day tour to someone thinking about it!
Such a beautiful country, so many things to do and see. The scenery is out of this world! Never seen nothing like this before!

I have been on a few different tour trips with a variety of companies but this tour (17 days North + South) was brilliant. Its hard to do everything in just over 2 weeks but the itinerary is well thought out- combining the more cultural elements with the breathtaking nature. Shoutout to our group leader Lauren who is a star- 10/10 isn't enough for her efforts and she deserves all the praise she gets. She would even offer up her recommendations of where she'd spend her free time if we wanted to join making it feel even more inclusive. Funny, kind, professional and a real asset to Intro. Would definitely recommend to anyone

I did the South Africa tour with Intro Travel as a solo traveller and had a really great experience.

Liezl was incredibly helpful from the very beginning. Before the trip even started, she sent a very clear and detailed guide for the airport transfer. It actually made me smile at first because it was so thorough – but it turned out to be exactly what you need after a long flight, and everything went smoothly because of it.

Due to some airline issues, I arrived a day late, which could have been quite stressful. But Liezl made everything so much easier once I arrived. She had everything organized and personally welcomed me at the hotel, taking the time to explain everything so I could just relax and settle in.

The whole trip was very well organized. The safari was definitely a highlight – we saw 4 of the Big Five on the first day already, which was incredible. And on the second day in Eswatini, we were lucky enough to see lions as well.

The accommodations were consistently great. And whenever something didn’t work perfectly, like a broken air conditioner, Liezl took care of it immediately and made sure it was resolved.

What really stood out to me was her knowledge of the country and its cultures. She shared so much with us and always made sure everyone in the group felt comfortable and included.

She also brought such a positive energy to the group and created a really great atmosphere. She’s genuinely such a warm and lovely person, and her laugh is absolutely contagious.

I would absolutely recommend this tour – and especially Liezl as a guide. It was a truly memorable experience.

Thank you again, Liezl! 💛

This was my first ever trip with a travel company and I have to say, Intro Travel did an amazing job with what they provided. Our tour leader Lauren was brilliant, she always gave great recommendations on food and things to do. The cultural facts she gave were great l, as it was lovely to learn about the history as well. The views on the hikes and lakes we visited were spectacular! I loved the bisit to the Maori village among many ither things such as the river rafting and milford sound, where we were lucky enough to see the dolphins.

The intro New Zealand tour was my first experience of a group tour and I would highly recommend it to anyone. The tour was incredibly organised with far more activities on the itinerary than I expected, plus plenty of optional add-ons to choose from. At the same time, you also had the flexibility to explore at your own pace at any time.

Lauren, our group leader, was fantastic—friendly, approachable and genuinely invested in making sure everyone felt comfortable. She even gave up some of her own free time to help us bond as a group, which worked brilliantly. Many of us were solo travellers but she made us all feel at ease from the very beginning. She was also very knowledgeable about the area and gave great recommendations for food, drinks, and activities during our free time.

If you’re feeling hesitant about booking, I’d say just go for it - you definitely won’t regret it!

I chose Intro Travel for my first group tour and I wasn’t disappointed.

The scenery was amazing, the activities were well chosen, and the trip was organised smoothly and thoughtfully.



A huge thank you to Lauren, our group leader, who played a huge part in making this trip so memorable. She was highly professional, always available, and above all extremely friendly. She created a great atmosphere within the group while managing every detail with care and efficiency, and sharing her tips and recommendations, even during our free time.

I would recommend this tour to everyone!