Greenheart are fantastic at providing support from the moment you land in the country. I arrived and was picked up by a driver arranged by greenheart, and then driven to my hotel room (sharing with another teacher). We then spent the next week having all our important documents sorted, applications for teaching jobs filled out and phones sorted, as well as Thai lessons, culture lessons, teaching lessons and wonderful activities such as muai thai and visiting an elephant sanctuary. I felt 100% supported by greenheart staff to get a teaching job, although flexibility on this front was required on my part as this changed once or twice before it was finalised. as well as emotionally and psychically supported for the rest of my time in Thailand. I ended up working for a school and a learning centre in Ayutthaya, a beautiful historic town, the learning centre was fantastic, wonderfully organised and gave me a variety of students in terms of age and requirements. The school was far less organised and I had some trouble here trying to make my lessons a success, however, I felt i could call upon Greenheart should I encounter any problems. I found the culture and language lessons provided by Greenheart at the beginning very helpful, as well as technical support of getting a SIM card and bank account, all of which would have been very difficult to do alone. I had a wonderful placement and a perfect place to live, and still keep in touch now with some of the fellow teacher I met there. A fantastic experience, so much so that I decided to use Greenheart again in 2018 for a home stay programme in China.
What would you improve about this program?
Of course it would be nice if the programme was a little more affordable for everyone, although I did make plenty of money once I was out there. I also got discount for my next programme.
Response from Greenheart
Hi Luxmy, thank you for your review. As discussed with you via email already, the Teach English in a Homestay program includes many services, including program support, insurance, and host family vetting. We list what is included in the program on our cost page on the website, and we are upfront and transparent with the cost of the program and where your program fee goes. Though you have a local coordinator to reach out to for cultural questions and guidance, the role of this person is not a travel agent, and pick up and transportation to your host city from the airport is explicitly not included in the program fee. Homestay teachers are told they need to book transportation to their host city ahead of arrival. Three meals a day are covered by the host family in exchange for your tutoring, and after you let Greenheart Travel know about your concerns over the host family’s expectations we spoke with them and they assured us they were providing you with three meals per day. Your host family’s house was screened and searched properly. You did not inform Greenheart of your host family’s hot water issue while you were on the program so we could not ask the host family about this while you were there. Your host family has been part of the program for several years and this is the first time we have received any negative feedback. Finally, medical and accident insurance is included in this program and most of our programs. We enroll our travelers and it covers them for the duration of their stay, it is not simply a registration, it’s important coverage in case of a medical emergency while you are on program.
We informed you during your online pre-departure that we were having issues sending packages with Canadian customs, so unfortunately your package was sent back. After this happened, we offered to send it again, but you said this was not necessary. We aimed to do our best to support you during your program and respond to your questions and feedback in a timely manner and we do stand by the support and service provided before and during your program.