Hi!
I had a 3 months program with The Internship Group. I came to London for many reasons. London is fantastic and I was lucky enough that the company where I was placed had an amazing environment, staff and give me the opportunity to learn new things and to even try to help the staff with my new projects. I'm truly, truly thankful for my time there.
Unfortunately I can't credit The Intern Group for the wanders of London or the perks of my former company. They only charge you and disapear. They have a London based team that only invites you to a Facebook Group, take at least 3 days in answering an email and during the "activities" invites their own friends and wont pay attention to the interns (who btw are paying their salary). And if you really need them for an emergency they will text you back a few hours later.
Although I have to say, your selling team based in Chile were very nice convincing me to be part of your program. No really, they where super polite, even talked with my mom to walk her through the details of the program, answered emails during the same day, even out of their own time zone.
My perception of the program would be so different if only they train / choose better staff in London.
I'm very thankful for what London has given me though.
What would you improve about this program?
- Staff organization
- Staff email responding
- Social media managing
- Control the coaches punctuality
- Improve Welcome package
- Customer service
Response from API Intern Group
Hi Carolina, thank you for sharing your honest feedback with us.
We’re delighted to hear that you enjoyed your internship and had the chance to learn a lot, as well as benefiting from an amazing workplace environment and team of coworkers. Our Placement Team are experts and we pride ourselves on our ability to pair applicants up with a host organization that matches their profile and goals. Thank you also for recognizing the quality of care you received from our Admissions Team, based in one of our Latin American offices in Chile.
We’re sorry to hear that you didn’t enjoy your time with our Experience team in London. We strive to respond within 1 business day or immediately in the case of the emergency phone, and we apologize for not achieving that standard in this case. This feedback is key to helping us to improve, so thank you for raising it. As for the community, we always recommend that our participants stay in the accommodation we provide so that they can make the most of the networking opportunities with other interns on the program. As a non-accommodation participant, we’re sorry to hear you didn’t feel the benefits of the program community.
Thank you again for helping us to improve.