EF International Language Campuses

I studies abroad for a short term in Seoul, and I changed the way I look at my world. I feel like I havent left the city there and I will forever look back on that trip as one of the best times of my life. My host family was amazing, they really do care about who they pick to house students and it shows. The classes were amazing, the only thing I'd change would be making it a more set schedule and maybe more outside activities, but aside from that there is nothing else I would have changed. I do plan to travel again with EF and highly recommend you do as well!

The EF program was very informative and from the beginning, the staff was extremely helpful. I immediately felt at home with my host family and even though communication was a challenge at first, my classes taught me useful grammatical skills that I could practice at home and in daily conversations outside of school. I made lasting friendships with people from all around the world. The city was gorgeous and there are so many opportunities of travel. It is a place that honestly suits any person; whether you’re into partying or touring castles. Even if you get bored with the Nice itself, the train is extremely accessible, so you could easily take yourself to somewhere like Monaco or Cannes with only a 30 minute train ride.

The scores I posted are based on our sons response. EF was very helpful in the pre trip arrangements from registration to numerous questions we had and making sure he was met at the Liberia airport. The host family was very nice and the food was good. The content of the actual class was good as he had minimum knowledge of Spanish and he came away with more vocabulary and was able to make himself understood in conversation with his Mother. Overall we are are happy with his experience and we think he had fun while there.

My son went to the EF Munich school from June 2018 until August of 2019. While his experience there was good, he was asked to leave his guest family and given only two weeks notice to leave in mid-May of 2019. The very next day he told the Munich school, and as he would be enrolling in a German University in the fall and would need his own apartment he went and found one and vacated his EF lodging by June 1. Accordingly we both contacted EF seeking a refund for room and board we had paid for from June 1 to the end of August. After some initial push back, in which it was claimed he had not given sufficient notice. On 9/17/19 after about 10 attempts to contact him since mid June, on 9/17/19 Spencer Mott finally agreed to refund me $1220.31 (the cost of room and board from June through August. He also agreed to refund an additional $56.59. I was told this would be refunded to my credit card, and as my ex wife and I had both paid Stefan's tuition, she would need to call to give her consent that the payment go to me alone. After arranging all this I called his assistant Spencer's instructions and left my credit card information. And… nothing happened. I followed up checking my credit card statement 3-4 weeks later, saw I had no refund, and on November 14, 2019 I contacted William Cavanagh, who Spencer had said was his boss. William apologized for the problem and promised me that a check would be cut as soon as possible, on the next Wednesday, which would have been November 20. It is now December 4, 2019 and once again. Nothing has happened. I have received no check. I have been trying to email and phone William Cavanagh for the last three days to no avail.

I draw several conclusions from this: First, EF is not being transparent about the actual cost of room and board with host families (which is arguably the single most important aspect of language learning in a study abroad experience). The miserly amount of this refund suggests that EF is paying host families a mere $13 per day. This can’t be right as that would barely be enough to pay for food, let alone lodging, and it is difficult to understand how it would be enough of an incentive for any host family to participate in the program. Although I suspect that they are actually being paid more than this refund suggests, I doubt they are being paid much more. What does this mean? It means that EF has rolled everything into a single fee that makes it impossible to determine what portion of their very expensive program fee is for housing and what part is for language training. Second, this also clearly indicates that EF’s customer service is abysmally bad. Having spent well over $40,000 I can’t fathom why any organization would treat its customers this way. I have made multiple inquiries by phone and email but I can’t seem to get anyone to respond and settle this matter. I can't tell if I am being lied to or if EF is simply incompetent. How hard is it to issue a refund you have clearly acknowledged I am due? They have admitted the debt. I have an invoice and an email indicating as much, but three months later I cannot get them to honor it. Beware!

Definitely, when booking the trip I was scared and anxious, but this trip taught me how to be independent and overall expose myself to new things. I'd definitely say this was one of the most memorable things in my life I've ever done. I'd say that the best thing about this program was the immersion within the culture and so much more room individuals of any Spanish level can still grow at EF Barcelona. One thing I wish could be changed would be adding more trips to parts around Barcelona, but still was very pleasing and I would really recommend! you will make friends from all over that will become some of your closest friends. I'd definetly say don't hesitate to take the trip and become a local for your stay it really creates an unforgettable experience.